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Meet the General Needs & Supported Housing Teams

The General Needs and Supported Housing Teams are here to help you with any queries you may have relating to your tenancy.

General Needs Team

The General Needs Housing Team manage the properties we have called General Needs Housing, this is:

  • Family houses
  • Single person flats
  • Bungalows allocated to under 60's

The team is responsible for:

  • Estate Management - such as untidy gardens, graffiti
  • Estate Tours - walkabouts with our tenants on estates
  • Low level anti-social behaviour - such as dogs barking
  • Any requests for permission from tenants to improve their properties
  • Any request for changes to tenancies
  • Mutual Exchanges

Each General Needs Housing Officer has their own patch of properties, for information regarding who your General Needs Housing Officer is please contact the team on 0191 385 1900.

Staff Photo

Allison Carrahar
General Needs Manager

Phone: 0191 385 1910
Email: allisoncarrahar@cestria.org
About me: Click here for details

Staff Photo

Helen Roxborough
General Needs Officer

Phone: 0191 385 1912
Email: helenroxborough@cestria.org

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Claire Trotter
General Needs Assistant

Phone: 0191 385 1914
Email: clairetrotter@cestria.org

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Karen Helyer
General Needs Assistant

Phone: 0191 385 1919
Email: karenhelyer@cestria.org

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Emma Acton
General Needs Officer

Phone: 0191 385 1917
Email: emmaacton@cestria.org

Supported Housing Team

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Carol Kay
Supported Housing Manager

Phone: 0191 385 1980
Email: carolkay@cestria.org

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Tracey Bryant
Supported Housing Officer

Phone: 0191 385 1983
Email: traceybryant@cestria.org

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Jo-anne Parker
Supported Housing Officer

Phone: 0191 385 1984
Email: jo-anneparker@cestria.org

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Allyson McKitten
Supported Housing Assistant

Phone: 0191 385 1990
Email: allysonmckitten@cestria.org