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Our Objectives
Mechanisms already exist to enable tenants to get involved at a level and pace they choose. We recognise that in order to continue to develop and to get the maximum number of our residents to engage with us, it is vital to offer a range of opportunities to ensure that people have the chance to get involved as much or as little as they want.
Examples of present involvement mechanisms include:-
Cestria Reference Group
This is Cestria’s main consultation group and is open to all of our tenants to join. The Cestria Reference Group meets monthly, and tenants and leaseholders give their views to assist Cestria to improve existing services and develop new services.
Sheltered Users Forum
This Sheltered Users Forum meets bi monthly and is made up of nominated representatives from each of the sheltered units. The group discusses issues which particularly effect sheltered units.
Service Improvement Groups
Service Improvement Groups which Cestria which Cestria presently has included:-
Tenant Shareholders
All tenants can apply to become shareholders in Cestria. This costs £1 and entitles each shareholder to vote at the Annual General Meeting.
Competition and Awards
Taking part in our annual Garden Competition, including the children of Cestria residents and the annual Neighbourhood Awards or taking part in other competitions.
Corporate Comments and Complaints
All compliments and complaints are reported quarterly to the Board.
Community Centre / Communal Room
There are presently five Community Centre/Communal Rooms open for residents to use. These include Holyoake, Lambourne Close, Auckland, Gibside, and Edenfield. For more information about the Community Centres please contact Mary Ormston (0191 385 1931).
Website
Cestria's website includes information on services provided by Cestria Community Housing and allows tenants to get in touch with us. The website address is: www.cestria.org
Cestria Courier
The Cestria Courier is Cestria's tenant named newspaper. It is delivered 4 times a year to all Cestria Community Housing tenants and also made available on Cestria's website.
Resident Annual Report
Celebrating Cestria....our journey so far 2010/11 is our Annual Report to all of our residents. We produced this report by working closely with residents. A copy of the report has been delivered to all of our residents to give residents a flavour of the services we provide and also some of the highlights over the past year. Click here to read the report.
We also have an 'extended version' of the report which has more detail and more performance information. Click here to read this version.
If you would like to give us feedback on our Resident Annual Report please click here and fill in the online form.