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The Tenant Services Authority (TSA) 

Tenant Services AuthorityThe Tenant Services Authority (TSA) was set up as a result of the 2008 Housing and Regeneration Act. The Tenant Services Authority superseded the Housing Corporation in December 2008 and is now the Housing regulator. The Act increases the TSA’s powers over the regulation of social housing. The TSA’s goal is to raise the standards of services for affordable housing tenants.

The regulatory framework for social housing in England from April 2010

This document sets out the regulatory framework that social housing providers have to meet from April 2010. At its heart are six standards, and against each of these, the Tenants Services Authority (TSA) have described the outcomes landlords should meet and TSA  specific expectations of them. A new regulatory framework will be in place from 1st April 2012.

The six standards cover:

  • Tenant involvement and empowerment – which contains requirements relating to customer service, choice and complaints; involvement and empowerment; and understanding and responding to diverse needs of tenants
  • Home – which contains requirements relating to quality of accommodation; and repairs and maintenance
  • Tenancy – which contains requirements relating to allocations; rent*; and tenure
  • Neighbourhood and community – which contains requirements relating to neighbourhood management; local area co-operation; and anti-social behaviour
  • Value for money
  • Governance and financial viability* 

* This standard or part of standard does not apply to local authorities.

The TSA have developed the regulatory framework in collaboration with tenants, local authorities, housing associations and their many other partners. Its aim is to help improve the services provided for the eight million people who live in social rented and shared ownership homes in England.

Click on the link below to download the full document.

The Regulatory Framework for social housing in England from April 2010

Click here if you would like to see how residents from Cestria Community Housing have took part in the National Conversation.

Click here to see how residents from Cestria took part in the National Standards Consultation.

If you would like information about the new TSA or find and compare landlords please click www.tenantservicesauthority.org

The TSA are being replaced by the Homes and Communities Agency (HCA) from the 1st April 2012. For more details about the HCA please visit their website www.homesandcommunities.co.uk