Skip to main content
Our Objectives
Cestria Community Housing Association is committed to providing high quality services for its tenants and customers.
We have developed a set of service standards that tell you what standard of service you can expect from us.
These standards are developed and agreed by our customers.
If you have would like further information please contact Lisa Coverdale, Customer Relationship Manager on 0191 385 1450 or e mail lisacoverdale@cestria.org
Adaptations
Anti-Social Behaviour
Community Caretaker
Customer Services
Cyclical Servicing
Getting a New Home
Improvements and Modernisation
Income Management
Repairs Service
Resident Involvement
Right to Buy and Leasehold Management
Tenancy & Estate Management
You can view how Cestria is performing against its Service Standards by clicking on the icons below:-
Performance Report & Service Standards Report - April 2011 to December 2011
Service Standards Performance - April 2010 to March 2011
Service Standards Performance - April 2009 to March 2010