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Contact Details, Opening Times and Directions

 

Please note we will record your call and may use it for quality and training purposes.

Department

Contact Number

E-mail

Main Switchboard

0191 3851900 or Fax: 0191 3851498

Enquiries@Cestria.org

Repairs Service/Emergency Repairs Service

(Freephone) 0800 5870001

RepairLine@Cestria.org

Out Of Hours Repairs Service

(Freephone) 0800 5870001

 

Applying For A Home

0191 3851944 or 0191 3851946

CBL@Cestria.org

Homelessness or Threatened with Homelessness

0191 3872043

HousingOptions@Durham.gov.uk

Estate Services

0191 3851918 or 0191 3851919

Estates@Cestria.org

Community Engagement

0191 3851931 or 0191 3851932

TenantInvolvement@Cestria.org

Rent and Income Management

0191 3851412

RentPayments@Cestria.org

Service Charges and Other Charges

0191 3851403

AccountsReceivable@Cestria.org

Anti-Social Behaviour

0191 3851933 or 0191 3851934

ASB@Cestria.org

Customer Services

0191 3851900

CustomerServices@Cestria.org

Modernisation And Improvement

0191 3851970

TechnicalServices@Cestria.org

Handy-Van Service

0191 3851958

HandyVanService@Cestria.org

Kickz Programme

0191 3894077

 

 

Opening Times

Bowes Offices

 

 

 

  

One Stop Shop

 

 

 

Monday

8.30am

-  

5.00pm 

               

Monday

9.00am

-  

5.00pm

Tuesday

8.30am

-

5.00pm

 

Tuesday

9.00am

-

5.00pm

Wednesday

8.30am

-

5.00pm

 

Wednesday

9.00am

-

5.00pm

Thursday

8.30am

-

5.00pm

 

Thursday

9.00am

-

5.00pm

Friday

8.30am

-

4.30pm

 

Friday

9.00am

-

4.30pm

Please note our One Stop Shop is closed one Wednesday afternoon (from 12 noon) a month for staff training. Click here for the dates. 

Addresses 

Bowes Offices
Lambton Park
Chester-le-Street
Co. Durham
DH3 4AN 

One Stop Shop
166 Front Street
Chester-le-Street
Co. Durham
DH3 3AZ

Bullion Depot
Bullion Lane
Chester-le-Street
Co. Durham
DH2 2DW

View location on map 

View location on map

View location on map

 

  

Directions to Bowes Offices

From A1 North/South

  • Exit at Chester-le-Street (Junction 63)

  • Go on to A183 Sunderland for approximately 2 miles

  • Turn left immediately after Garden Centre (directly opposite Petrol Station)

  • Follow the signs to Scotts Offices 

From A19 North/South

  • Exit towards Chester-le-Street

  • At the roundabout take 2nd exit on A183 Chester-le-Street. Follow road for 0.8 miles

  • At roundabout take 2nd exit A183 Chester-le-Street. Follow road for 0.4 miles.

  • Turn right (directly opposite Petrol Station)

  • Follow the signs to Scotts Offices