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Access to Services

Cestria Community Housing is committed to meeting the needs of its current and potential customers and ensuring everyone is able to access our services.

Free support is available to assist anyone with specific needs to access our services.

This support includes;

Language Line (telephone interpreting)
Other language interpreting (face to face)
British Sign Language interpreters and Lip Speakers
Audio version of documents
Documents produced in large print and Braille
Hearing Induction Loop Systems available at all offices and for home visits
Same sex interviews upon request
Customer Care Packs available at Head Office and One Stop Shop
Cestria is working towards all access to our premises to comply with the Disability Discrimination Act
A range of contact methods are available including letter, fax, e mail and telephone
Home visits are available where customers are unable to access our offices
Help with filling in forms
Welcoming calls through Typetalk Service

Following feedback from our tenants we have also introduced:

Wheelchairs available from main access points
Subtitle features on DVD’s
Information provided upon request in large print, audio and Braille
Enhanced features on our website including browse aloud and easy read documentation.
Lip Speakers at key events
An Events Toolkit to assist staff planning events in particular around religious holidays etc.
A Website and Readers Group who help us ensure that the information we produce for our customers is easy to read and available for everybody to access.
Plain English Training will be delivered during 2012 facilitated by the Plain English Society.
Skype has also been introduced providing a satellite connection from our One Stop Shop to specialist Officer advice at our Head Office located at Bournmoor.
We have also introduced a programme of Customer Care Visits to ensure that all of the information we collect from our tenants is current and up to date.
Our One Stop shop now has a range of seating available to enable customers with a mobility/disability to wait more comfortably.
With our tenants we have designed an easy guide pictorial sheet to be handed out upon the completion and installation of a new heating system.